Guest Service Agent

Country Inn and Suites by Radisson, Belleville - Belleville, ON (30+ days ago)

Apply Now

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we would like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Process payments and verify their credit card data

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates, and amenities

· Respond to clients’ complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean and up to standard

· Upsell additional facilities and services

· Maintain updated records of bookings and payments

Requirements:

· Work experience as a Hotel Front Desk Agent, Receptionist, or similar role

· Experience with hotel reservations software- OPERA is required

· Understanding of how travel planning websites operate

· Customer service positive attitude

· Excellent communication and organizational skills

Job Types: Full-time, Permanent

Schedule:

  • 8 hour shift
  • Day shift, Evening Shift, Audit Shift
  • Holidays
  • Monday to Sunday

Experience:

  • customer service: 1 year (Preferred)

Work remotely:

  • No

Part-time hours: 24-40 per week

Job Types: Full-time, Part-time, Permanent

Salary: From $14.25 per hour

COVID-19 considerations:
We have very strict rules that must be followed to keep our Staff and Guest safe

Part-time hours: 24-40 per week

Job Types: Full-time, Part-time, Permanent

Salary: $14.25 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekends

Experience:

  • customer service: 1 year (preferred)

Work remotely:

  • No
Apply Now
New Privacy | Terms | Accessibility | Privacy Center